Software solutions technical support
We offer you assistance and technical support for information management solutions and applications that have been developed on enterprise content management platforms. Our highly specialized personnel are able to offer you services on-site or remote for both our customizations and the solutions and enterprise platforms used as part of the solutions.
Assistance and technical support for document imaging solutions
We also offer assistance and technical support for document imaging solutions developed by Star Storage (platform customization and software development) both on-site and remote (in Bucharest or in other parts of the country).
- Documents capturing;
- Capturing data from the documents;
- Electronic archiving;
- Hardware equipment (scanners and microfilming).
24/7 Availability and strict SLAs
To be constantly available for problem solving, our services are based on a different approach, that brings together the managed services approach and the ITIL best practices. In addition, we can offer you implementation services for upgrading enterprise platforms at the latest versions as well as the latest releases/patches for our products during the maintenance period. To reach us or to tell us about some problems you can access the online incidents management system or you can email or phone us directly to our service desk.
The technical support contracts with SLA approvals have five standard levels: Basic, Basic Extended, Bronze, Silver and Gold.