StarVault Managed Services
Star Storage provides with own team of IT specialists, management and support serviced for the IT infrastructure and/or clients software applications.
Managed Hosting – for IT equipment hosted in Star Storage Data Center to ensure infrastructure monitoring services and remote hands services:
- Monitoring equipment operation;
- Monitoring indicators – visual inspection;
- Resetting equipment on request;
- Installing and modifying patchcords;
- Dust removing operations.
Managed Security – for telecom equipment and security are ensured support and management services:
- Monitoring equipment within normal parameters;
- Equipment configuration on request;
- Logs and alert messages monitoring;
- Proactive interventions and maintenance;
- Managing IT security equipment;
- Monitoring and reporting security events;
- Vulnerability management, including remedy solutions;
- Solving security incidents.
Managed Infrastructure – support and maintenance services for IT equipment. Star Storage with this own team and partners network provides maintenance services for hardware equipment.
- Proactive maintenance;
- Replace defective components (4, 8, 24 hours);
- Installation and configuration services of equipment;
Platform upgrade and application migration – for business applications installed on operating systems that do not include vendor support (eg: Migration from Windows Sever 2003)
- Analysis of the applications running on existing systems;
- Application classification based on their type, importance and complexity;
- Preparing the environment where data will migrate;
- Migrating applications as planned.