Digital Mailroom and Correspondence Management
The solution enables control over the company mail, both incoming and outgoing, offering scanning, data capture and automatic document routing capabilities.
Main features offered are:
- Document capture and registration - enables the scanning of documents that entered the organization, indexing, advanced image processing, and their indexation and validation in electronic format;
- Content management – distribute electronically the correspondence, build relations between documents, add scanned images anytime in the flow;
- Tracing correspondence – follows document history, their trace and resolution times (e.g. complaints, requests, petitions); innovative graphical representation of correspondence flow in an easy to read format;
- Notifications and workflows - controlled document distribution, authorizations, notifications by email, deadlines, ad hoc routing and approval workflows; may also be used as mixed "mailroom" with correspondence delivery in paper and electronic format;
- Reporting - analysis of the total number of received or sent documents, resolution type, time and method of request reception, etc.