What is insurance claims processing?
Our Claims processing solution is based on our top platforms - SEAL and StarCapture Enterprise.
Automatic data capture - the solution allows the capture of the data from any document type, including unstructured documents; it automates the entire damage file process flow;
Damage files management - it allows the simultaneous creation of several damage file solving requests through the same interface; it automatically takes over the damage case; it automatically assigns a unique number for each case;
Events, notifications or flows - predefined routing flows of newly open cases and of closed ones; setting up of retention policies for cases closed according to the laws in force and to the internal procedures;
Automatic e-mail notification when a case is open/ assigned/closed; definition of alerts; customization of automatic notifications;
Reporting instruments - it generates productivity reports for the employees; it applies filters based on: the damage type, the status of the case, the stage of the case, the distribution channel etc.;
Process management - it coordinates systems and personnel; it applies business regulations; it integrates with other applications (SAP, ECM, CRM, core business, etc.); it extracts data from documents in order to allow their automatic customization;
Quick access to the data - online access to content, regardless of the document type (images, Police reports, medical reports etc.); overviews of all the documents of the client, damage files, business transactions;
Automatic keeping, storage and archiving - registrations management and conformity with the in force regulations.