A new version of StarCapture Anywhere
June, 5th 2018. Star Storage, a global technology provider developing and delivering state-of-the-art information protection and governance solutions, has launched a new version of StarCapture Anywhere, providing new functionality for better customer engagement.
StarCapture Anywhere is an innovative solution developed to streamline digital interaction with customers, aligned with the current digital transformation, mobility and collaboration trends adopted by leading companies around the world. StarCapture Anywhere substantially reduces the cost of customer engagement regardless of their location. User experience and customer satisfaction is improved by implementing modern digital interaction scenarios, collecting data using automated extraction from identity documents and automatically generating documents by use of templates.
This solution allows deployment of end-to-end digital workflows with the possibility of applying a Qualified Electronic Signature (QES) or an advanced electronic signature (such as biometric signature).
In addition to a new, simple and intuitive interface, StarCapture Anywhere is now available in multiple forms: desktop application, mobile application (native iOS and Android clients) or as a web application for maximum business productivity and alignment with the technology preferences of our customers. Through the new web client, enrollment processes may be initiated (eg. credit applications, opening debit cards and associated accounts, contract renewals, adhesion forms, etc.) including the application of a Qualified Electronic Signature (QES) compliant with national legislation and European regulations, without the need to download a dedicated application. This may be done directly from a web browser. The app is built for self-service, which means it can be used from home, office or from anywhere users have access to internet, with zero intervention needed from the company’s employees with whom the client is about to sign a contract.
Now customers can benefit from greater flexibility in defining workflows to automate business processes and increase efficiency by automatically pre-populating fields in standard documents and faster integration with back-office applications.
StarCapture Anywhere new mobile version eliminates dependence on devices needed to scan or sign documents, offering full mobility to sales teams with minimal costs.
“We continually improve our products to address as quickly as possible the needs of our global customers. In the new version, besides the new user interface, designed for the best user experience on every channel, we added new features while reducing hardware requirements, thus improving TCO and the solution’s accessibility. In the GDPR context, we have introduced new functionalities for personal data processing, but also for long-term storage and data protection, through a native integration with our SEAL platform – a top solution for companywide unified information governance, archiving and records management.”, said Catalin Paunescu, CEO of Star Storage.
StarCapture Anywhere is a solution addressing a variety of industries such as insurance, finance, banking, telecom, utilities, health, public administration etc. It can be successfully used in any field which requires multi-channel data collection or customer enrollment with new services, bringing major benefits like increasing data processing speed, up to 50% reduction in the number of errors that might occur in the initial customer data acquisition phase and will get propagated into generated documents while reducing operational risks and improving multi-channel customer interaction.