Digital Transformation and Paperless Operations

Allianz - standardized documents management in order to fulfill regulatory requirements

Allianz offers a comprehensive range of insurance and asset management products and services to 78 million customers in more than 70 countries. Allianz Insurance offers a product portfolio including a wide range of Property-Casualty and Life/Health insurance products for both private and corporate customers.

Allianz Insurance Romania was searching a solution for standardized documents management in order to fulfill regulatory requirements and business needs.

A unified documents repository system was necessary to increase information retrieval while providing integration with the core business applications managing the customer files generated across 180 distributed branches. Also a new front-end electronic insurance policy issuing mechanism was intended.

Everything you need to know

  • No standardized procedures and no centralized registration processes;
  • Over 50% of documents not registered correctly or not registered at all;
  • Lack of traceability and loss of documents due to faulty paper handling;
  • Lack of space in offices (large amounts of documents stored in offices);
  • Long retrieval time for physical documents;
  • Unprotected confidential information;
  • Significant multiplication, transfer and paper management costs;
  • Long processing times and insurance policy issuing times for agents;
  • Generate insurance policies in PDF format, biometrically.

The solution allowed front-end paperless operations when issuing and signing insurance policies and delivered a unified registration process of all incoming/outgoing documents across all branches. A clear workflow is now in place for digitizing the physical archive. Moreover the electronic archiving and records management solution enables the company to store all the documents in a single, unified repository while securely exposing it to the business users and core applications.

  • Document traceability;
  • Increased operations and decisions efficiency;
  • Higher level of compliance with internal and external regulations;
  • Documents access according to the security rights and confidentiality policies;
  • Concurrent access to documents;
  • Cost reduction due to paperless insurance policy issuing;
  • Significantly faster policy issuing times;
  • Reduced overhead of databases supporting the business applications;
  • Preserved records history, reduced operational risk and company exposure;
  • A unified view of all customer related documents.

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